Help and FAQs

Whitelist Us in Your Junk Mail Filter

With the rising tide of junk mail on the internet, mail providers and filters are becoming ever more zealous in blocking suspected spammers. Firms like ours send a lot of mail to keep our customers informed, but we cannot enjoy the same special relationships with mail providers as the Fortune 500. So unfortunately, the sheer of volume of mail we send sometimes causes us to be miscategorised as spam.

If you are experiencing these issues receiving our emails, you can whitelist us. This tells your provider (or junk filter) that our emails are expected and legitimate. This is usually as simple as adding messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your address book.

Below are whitelisting instructions for most providers:

Yahoo! Mail

Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address: messages@whiskyinvestdirect.com
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
Click the Add Filter button again.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com

If WhiskyInvestDirect has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Microsoft Outlook (formerly Hotmail):

You can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list. Here's how:

Log on and click 'Settings' (it's over at the top right, next to your 'Name').
Click 'More email settings'
Click 'Safe and Blocked Senders'.
Select 'Safe Senders'.
Add messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your safe senders and domains.
Return to your inbox.

Alternatively, you can add the newsletter 'From' address to your contacts list:

Open your latest WhiskyInvestDirect email.
Click the 'Add to contacts' link. (It's just above the email.)
The top of your email will now show you can 'Edit contact'.

AOL:

Go to keyword: Mail Controls.
Select the screen name we're sending your WhiskyInvestDirect to.
Click Customize Mail Controls For This Screen Name.

Version 9.0:

Open your latest WhiskyInvestDirect e-mail.
Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to: messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com, and that will add us to your "People I Know" list automatically. To do this:

Open your latest WhiskyInvestDirect e-mail.
Click the Reply button (it's in the top right corner).
A new email window opens with the wrong address in the "Send To" box.
Replace the address in the Send To box with: messages@whiskyinvestdirect.com
Click Send Now (in the top right corner).
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com
Even if the e-mail you send doesn't get through to us, the act of sending it does the job of putting us into your "People I Know" list.

Google Mail

Add messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your Contacts list.
Click 'Not Spam' to tell Google that the message was solicited.

CleanMyMailbox:

If WhiskyInvestDirect is filtered, from the spambox, click on the white "W" icon on the left column of the mailing.
When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

Click on the White List button.
Add: messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to the bottom of your existing list.
Click the Submit List button.

Cloudmark SpamNet:

Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type: messages@whiskyinvestdirect.com
Click OK.
Click OK.
Click Yes.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.
Click on Address Book (it's over on the left, below your Folders).
When your Address Book opens, click the Add button.
On the Add Contact screen, find the Internet Information box.
Enter messages@whiskyinvestdirect.com into the top Email box.
Click Save.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Mailblocks:

Click the Addresses tab.
Click New.
Type: messages@whiskyinvestdirect.com
Make sure 'Accept Mail From This Address' is selected under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

MailShield:

Click Friends from the toolbar.
Click Add.
Type: messages@whiskyinvestdirect.com
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

MailWasher:

Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected.
Type: messages@whiskyinvestdirect.com
Click OK.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

McAfee Spamkiller:

Click Friends from the sidebar.
Click Add.
Type: messages@whiskyinvestdirect.com
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Outlook:

Add messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your Safe List.
Add messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your Personal Contacts in your Outlook Address Book.
Open any desired e-mail, then select Mark as Not Junk.

SpamAssassin:

Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:

whitelist_from
		messages@whiskyinvestdirect.com

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

SpamButcher:

Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type: messages@whiskyinvestdirect.com
Click OK.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Spameater Pro:

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type: messages@whiskyinvestdirect.com under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Spam Inspector:

Select Spam Inspector, then 'Manage Friends List'
from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under 'Add a New Friend'.
Type: messages@whiskyinvestdirect.com
Click the >> button.
Click Close.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Spam Interceptor:

Follow the Trusted link under > Authentication Lists. Enter the email address: messages@whiskyinvestdirect.com
Click Add.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Spamkiller:

On the Spamkiller sidebar, click Friends.
Click Add.
Enter messages@whiskyinvestdirect.com and click the OK button.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

SpamPal:

Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type: messages@whiskyinvestdirect.com
Click Add.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Spam Sleuth:

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type: messages@whiskyinvestdirect.com on a line by itself in the entry field.
Click OK.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Verizon:

Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter messages@whiskyinvestdirect.com.
Repeat for newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Other providers:

If WhiskyInvestDirect is being filtered, try adding messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com to your Address Book or Contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from messages@whiskyinvestdirect.com, newsletter@whiskyinvestdirect.com and support@whiskyinvestdirect.com.

Domain: If they need to know the domain we're mailing from, tell them: whiskyinvestdirect.com

IP Address: If they ask for our sending IP address, tell them: 94.199.146.4, 94.199.146.5